IBM Lotus Domino 6 Administrator Help Desk Support for IBM Lotus Notes 6

Outcomes

An instructor-led course to enable Domino and Notes end user support personnel to use available resources to find solutions to the most common Notes and Domino 6 end user errors, problems, and frequently-asked questions (FAQs).

Prerequisites

Moving to IBM Lotus Notes 6 (ND150) [for New Users]
Maximizing Your Productivity with IBM Lotus Notes 6 for Power Users (ND210) [for New or Update Users]
A minimum of three (3) months experience using Notes

What should you be familiar with?

Domino and Notes 6 users who support Notes end users.

Session Length

3 Days, 9:00am to 4:30pm

Location

This session is conducted either on site, or at our training rooms.

Topics Covered in this session

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Introducing the Notes Infrastructure Presenting the Notes Infrastructure Introducing Domino Domains Understanding the Impact of the Domino Directory Identifying Directory Services Introducing Domino Named Networks Describing the Role of the Domino Server Managing Notes IDs Storing Notes IDs Handling User Passwords Recovering IDs and Passwords Troubleshooting Notes IDs Using Troubleshooting Resources Gathering End User Information Using the Notes Log Using Notes Online Help Managing and Customizing the User Environment Organizing the Notes Desktop Managing the Notes Desktop Managing Bookmarks Creating a New Default Desktop Customizing a User's Desktop Environment Identifying the Notes Initialization File Accommodating Multiple Users on a Single Workstation Breaking Down a Notes Client Browsing the Web from Notes Troubleshooting the User Environment Introducing Domino Security Identifying the Levels of Security Certifying Users and Servers Accessing Servers Troubleshooting Server Security Managing Domino Databases Applying Database Security Defining Access Control Lists Choosing a Database Template Update Option Managing the Size of a Database Archiving Database Documents Troubleshooting Domino Databases

Introducing Mail Routing Defining Mail Routing Identifying the Components of Mail Routing Identifying Mail Delivery Problems Troubleshooting Mail Routing Problems Troubleshooting Notes Mail Managing the Personal Address Book Securing Notes Mail Setting User Preferences for Mail Using the Out of Office Agent Archiving Mail Introducing Directory Catalogs Setting Up for Internet Mail Troubleshooting Notes Mail Setting Up and Supporting Remote Notes Users Setting Up Users to Work Remotely Identifying Methods of Connecting Users to Work Remotely Troubleshooting Remote Notes User Connections Setting Up and Troubleshooting Replication Creating a Replica Copy Working with ACLs and Replication Setting Encryption for a Replica Using Replication Settings Setting Replication Options Scheduling Replication Tracking Replication History Resolving Replication Conflicts Supporting and Troubleshooting Calendaring and Scheduling Setting Calendar Preferences Using Alarms Creating Repeating Calendar Entries Adding Holidays to the Calendar Printing the Calendar Troubleshooting the Resource Reservations Database Troubleshooting Group Scheduling Checking the Group Calendar Replicating Free Time

Performance-based objectives

• Describe the Domino/Notes architecture
• Install, set up, and upgrade Notes client workstations
• Set up and customize the Notes client work environment
• Use Notes support references and resources
• Manage and maintain Notes databases
• Troubleshoot common Notes Mail end user problems
• Set up and troubleshoot remote Notes end users
• Set up and troubleshoot end user replication
• Troubleshoot common Calendaring and Scheduling end user problems
• Set up and troubleshoot Web users